Dentist in Welwyn Garden City, Hertfordshire

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Emergency/ After Hours

In case of emergency during normal opening times, please telephone the practice (as early as possible in the day).
After hours please call the duty dental surgeon on 0845 603 1409

Patient Complaints

Patient Complaints Procedure

The Practice is committed to offer high standards of care and service to our patients. If we have failed to meet their expectations we will make the best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes. The Practice Manager is responsible for running the complaints system on a daily basis and in the case of a complaint ensuring the practice procedures and training are improved to prevent similar complaints from being made. The overall responsibility for the policy enforcement rests with the NHS provider / partner (’Responsible Person’) Dr PR Sansi.

This procedure does not apply to oral complaints that have been resolved to patient satisfaction within 24 hours.

A complaint has to be made within 12 months of an incident happening.

Patients will receive an initial complaint acknowledgement from the Practice Manager within 3 working days with an offer to discuss the matter.

We will make every effort to fully investigate the issue properly and appropriately within 28 working days. If there is a delay in investigation we will notify the patient about it giving the reasons and the likely date for its completion.

We will keep comprehensive records and will write to the patient with a detailed report signed by the ‘Responsible Person’. The report will contain an explanation of how the complaint has been considered, what conclusions have been achieved including any remedial actions needed. It is our goal to offer the best solution, as we never want to have unhappy patients.

If the patient is still dissatisfied after following the practice procedure the patient will be informed of the right to contact the Health Service Ombudsman or Local Government Ombudsman.

Patients who have complained will not be discriminated against in future.

We will produce an annual report, which include actions taken to improve services. It will be made available to anyone who requests it.

Details of Primary Care Trust:

NHS Hertfordshire: www.hertfordshire.nhs.uk
Responsible Person, Dr PR Sansi
Church Road Dental
4a Church Road, Welwyn Garden City
Herts., AL8 6NE
Tel: 01707 334444
Fax: 01707 377191
Email: churchroaddental@soegateway.com

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Please email us at churchroaddental@soegateway.com or use the online form below.
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Cosmetic Dentist Welwyn Garden City - Dentists Hertfordshire